Customer Service

Size Guide

* Note that particular styles for E.H has been noted for you to be sized up/ down.

 

Order Status

Order status will be sent to your email once order is confirmed. We dispatch orders in 3 working days via Australia post for items that are in stock. For items that are not in stock in Sydney, we will dispatch in 10+ working days.
We will send you a shipment notification when order is shipped.
 
For Self-Pick Up orders, we will send you a confirmation when your order is ready for pick up.

For all Made-To-Order order we will advise you how many working days it would take to complete. Upon customized goods arrive in Sydney we will send your email message to confirm the arrival of goods and you could decide to do Self-Pick up or Dispatch by courier.

For further enquiries on your order, do contact us via email with your order number.

 

Delivery

We use Australia post for all courier.

Track your shipment here, https://auspost.com.au/mypost/track/#/search

Estimated delivery for different regions, https://auspost.com.au/service-updates/domestic-delivery-times

 

 

Product Care

E.H uses quality leather and materials. 

All types of leather and other delicate materials (including metal accessories) may suffer from humidity. Humidity, salt and atmospheric agents in general can cause permanent and irreversible wear and tear. Therefore please take care to avoid rain and direct contact with heat, oil, alcohol and other abrasive products. 

We recommend to store your products in dust bag when not in use in a well ventilated area, avoiding direct heat/ moisture.  

 

FAQ

 

- HOW WILL I KNOW THAT MY ORDER HAS BEEN PLACED SUCCESSFULLY?

After you place your order, you will receive an email confirmation. Once the details have been verified, your order will be accepted, and we will send you a confirmation once order is dispatched/ ready for pick up.

 

- WHAT IS THE BOUTIQUE RETURNS POLICY? 

Items purchased in store/ online, accompanied by a sales record, may be returned in their original condition within 15 days in stores for exchange or refund. Item conditions as follows: brand new, unworn in original packaging, goods returned must not affect future sales of the item. Please be advised that exchanges are subjected to availability.

* Made-To-Order items are non-returnable.

 

- CAN I CANCEL OR AMEND ANY OF MY ORDER DETAILS?

We are unable to change the details but may be able to assist you. For Made-To-Order purchases,  order can no longer be cancelled/ amend once confirmed. For further information please contact us directly by phone/ email.

 

- HOW MANY DAYS IT WOULD TAKE FOR MADE-TO-ORDER ORDERS?

Made-To-Order order should take 15+ working days to complete the customization. When we receive your Made-To-Order, we will send you mail message to reply you know how long it would take to complete the order.

    

- DO YOU OFFER A REPAIR SERVICE?

Repair service are subjected to a fee. Footwear are consumable products and will be prone to wear and tear. If goods are caused by personal accidents or misuse, user have to bear the repair fees. We only take responsibility for the repairs from quality issues. 

Please refer to above,  Product Care for information and aftercare advice. For any additional queries or repair requests, you should contact us with the following information:

# Your proof of purchase/order number

# A short description of the issue

# Supporting images